Policy

 

PERSONA Website Policy

Last Updated: July 8, 2026

Welcome to Persona. We are committed to providing a secure, transparent, and enjoyable shopping experience. By accessing or using our website, you agree to the following policies.

Privacy Policy

At Persona, your privacy is important to us. We collect only the information necessary to process your orders, improve your shopping experience, and communicate with you.

Information We Collect

We may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by our payment providers)

  • Order history

  • Device and browsing information through cookies

How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Inform you about new collections, promotions, or special offers (only if you choose to receive them)

We never sell or rent your personal information to third parties.

Payment Security

All payments are processed through secure payment gateways. Persona does not store your complete credit or debit card information on our servers.

Shipping Policy

We strive to process every order as quickly as possible.

  • Orders are typically processed within 1–3 business days.

  • Delivery times vary depending on your location.

  • Shipping fees are displayed during checkout.

  • Tracking information will be provided once your order has been shipped.

Delivery delays caused by couriers, weather conditions, customs, or other unforeseen circumstances are outside our control.

Returns & Exchanges

Customer satisfaction is our priority.

You may request a return or exchange if:

  • The request is made within 14 days of receiving your order.

  • The item is unused, unwashed, and in its original condition.

  • All original tags and packaging are intact.

Returns or exchanges cannot be accepted for:

  • Worn or damaged items

  • Products without original tags

  • Items damaged due to misuse

If you receive a defective or incorrect item, please contact our customer support immediately so we can resolve the issue.

Refund Policy

Once your returned item has been inspected and approved:

  • Refunds will be processed using the original payment method.

  • Processing times may vary depending on your payment provider.

  • Shipping fees are generally non-refundable unless the return is due to our error.

Product Information

We make every effort to display our products as accurately as possible.

Please note:

  • Colors may vary slightly depending on your screen or device.

  • Measurements are approximate and may vary slightly.

  • Product availability is subject to change without notice.

Intellectual Property

All content on the Persona website—including logos, photographs, graphics, videos, product designs, text, and branding—is the property of Persona and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Website Usage

By using this website, you agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Copy or misuse any content without permission.

We reserve the right to restrict or terminate access for users who violate these terms.

Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Changes to This Policy

Persona may update these policies at any time to reflect changes in our services, legal requirements, or business operations. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding these policies, your order, or your personal information, please contact our customer support through the Contact page on our website.

Thank you for choosing Persona.

Luxury. Confidence. Identity.